💼 About This Role

You'll lead Customer Success Manager and Technical Account Manager teams across the Americas and EMEA, driving customer outcomes, adoption, and expansion. You'll shape customer success strategies and collaborate with Product, Sales, and Renewals to maximize platform value. This role offers high impact in a market-leading SaaS company.

🎯 What You'll Do

• Drive renewal rates and reduce churn
• Expand revenue through upsell and cross-sell
• Conduct Success Planning Workshops with customers
• Manage operational OKRs and team performance

📋 Requirements

• 10+ years in Customer Success leadership
• Experience managing teams across Americas and EMEA
• Proven track record of improving NRR and reducing churn
• Strong collaboration with Sales, Product, and Renewals

✨ Nice to Have

• Experience in Sales Performance Management market
• Background in SaaS companies

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 💰 Equity
• 📚 Learning and development