💼 About This Role

You'll own the end-to-end customer lifecycle for cloud solutions, driving adoption and retention. You'll serve as a trusted advisor to C-level stakeholders, ensuring measurable outcomes. This role offers the chance to shape a new Customer Success function in a high-trust environment.

🎯 What You'll Do

• Drive ongoing customer engagement and adoption
• Foster account growth and retention
• Minimise churn by proactively guiding customers
• Address challenges in a timely manner

📋 Requirements

• Experience in technology, SaaS, or Cloud industries
• 3+ years in a customer success role
• Experience building relationships with C-level executives
• Proficiency with CRM and analytics tools

✨ Nice to Have

• Advanced degree in Business, IT, or Communications
• Customer Success certification (e.g., SuccessHACKER)
• Experience managing 100+ accounts

🎁 Benefits & Perks

• 🏆 Top workplace award: Australia's #1 Great Place to Work 2025
• 📈 Career investment: Accelerated learning & development, Gallup training
• 🌍 Global recognition: Gallup Exceptional Workplace Award 2026
• 🤝 Collaborative culture: High-trust, decision-making environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 1 hour
3. 3Technical/Behavioral Interview· 1 hour
4. 4Offer· 1 day