🛠 Tech Stack

💼 About This Role

You'll handle advanced technical escalations for a compensation benchmarking platform used by 1,400+ companies. You'll resolve HRIS integration failures and data pipeline issues, and improve documentation to strengthen the support function.

🎯 What You'll Do

• Investigate and resolve escalated technical issues including HRIS integrations and data pipeline anomalies.
• Coordinate with Engineering via Linear to drive timely resolution of incidents.
• Analyze support ticket patterns to identify recurring systemic issues.
• Maintain Knowledge Base with troubleshooting guides and runbooks.

📋 Requirements

• SQL proficiency for investigating data issues.
• Scripting competency in Python or JavaScript.
• Experience troubleshooting REST APIs and webhooks.
• Familiarity with GCP and Datadog for observability.

✨ Nice to Have

• Experience with HRIS/ATS integrations like Personio, Workday, BambooHR.
• Experience with Linear, DevCycle, or Notion.

🎁 Benefits & Perks

• 💰 Competitive salary with equity.
• 🏖️ Hybrid work in London.
• 📈 Opportunities for growth in a fast-growing startup.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screening· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min