🛠 Tech Stack

💼 About This Role

You'll own the commercial relationship for a portfolio of growth customers, ensuring they maximize value from Braze's customer engagement platform. You'll drive upsells and renewals while collaborating with cross-functional teams to empower customer success. This role combines consulting, sales, and project management to support leading brands in mobile marketing automation.

🎯 What You'll Do

• Own commercial relationships to achieve upsell and renewal targets
• Analyze customer product usage and identify growth opportunities
• Communicate customer feedback to the Braze product team
• Collaborate with Sales, Success, Product, Legal, and Marketing

📋 Requirements

• 3+ years in SaaS sales renewing and expanding contracts
• Experience with marketing automation or CRM solutions
• Proven success navigating SMB customer segment
• Outstanding presentation and communication skills

✨ Nice to Have

• Product sales experience in email, analytics, or content marketing
• Proficiency in Salesforce.com or other CRM
• Up-to-date on mobile and web digital trends

🎁 Benefits & Perks

• 💰 Competitive compensation including equity and RSUs
• 🏖️ Flexible paid time off
• 🏥 Comprehensive medical, dental, vision, life, disability
• 👶 Equal paid parental leave and fertility benefits
• 📚 Professional development with learning stipend and career pathing

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min