3h ago
Manager, Portfolio Health (Hybrid)
Chicago, IL
full-timemanager Hybridfinancial services
Tech Stack
Description
You will lead a team focused on resolving business interruptions caused by payment processing issues and accounts receivable challenges, ensuring client relationship health and protecting company revenue. This role involves performance management, escalations, cross-functional collaboration, and process improvement.
Requirements
- HS Diploma or equivalency
- 3-5 years experience in collections, client management, or accounts receivable
- 3+ years in a management position
- Strong interpersonal and communication skills
- Proven analytical and problem-solving skills
Responsibilities
- Lead a team of portfolio health specialists resolving business interruptions
- Track team performance metrics and implement corrective actions
- Oversee daily Portfolio Health and Missing Tickets workflows
- Serve as escalation point for complex portfolio health issues
- Train and develop team members
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