Tech Stack

Description

You will handle customer inquiries, troubleshoot issues, and drive resolutions while collaborating with the team. This role involves deep product expertise, automation, and working in a 24/7 environment to ensure smooth operations.

Requirements

• Excellent business communication and soft skills
• Hands-on experience with Linux operating systems
• Knowledge of networking security
• Experience in application management, deployments, and hotfix patching
• Ability to troubleshoot and strong problem-solving skills

Responsibilities

• Handle customer inquiries, concerns, and suggestions
• Optimize platform for smooth operations
• Manage product upgrades and hotfix lifecycles
• Maintain and contribute to knowledge base
• Drive automation through coding or influencing developers