Tech Stack

Description

You'll drive customer success for school safety software, working with a dedicated account base to ensure adoption and retention. You'll collaborate with sales, support, and professional services to turn risks into opportunities. This role offers **remote-first flexibility** and the chance to be part of **the gold standard in school safety**.

Requirements

• **3-5 years** experience in a customer success role
• Outstanding **relationship and rapport building** abilities
• Excellent **verbal and written communication** skills
• Proficient in **Microsoft Office** suite

Responsibilities

• Serve as first point of contact for customer issues and requests
• Monitor client utilization and drive product adoption
• Develop mitigation measures to turn risks into opportunities
• Build relationships with key influencers to increase satisfaction