🛠 Tech Stack

💼 About This Role

You'll serve as the first point of contact for technical support at Wargaming's Vilnius office, handling IT issues via MS Teams, ticketing, and in-person. You'll troubleshoot hardware and software, document resolutions, and ensure high customer satisfaction. This role offers onsite work with a creative games industry environment.

🎯 What You'll Do

• Respond to and resolve service desk tasks via MS Teams, ticketing, or in-person.
• Troubleshoot hardware, software, and network issues for end-users.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Document incidents, resolutions, and processes in ticketing system.

📋 Requirements

• Experience in a service desk or technical support role.
• Proficiency with Windows and macOS operating systems.
• Familiarity with IT ticketing systems.
• Good understanding of networking concepts (TCP/IP, DNS, DHCP).

✨ Nice to Have

• Knowledge of Lithuanian language.
• Experience with Jira and Confluence.
• Proficiency with PowerShell and/or SCCM.

🎁 Benefits & Perks

• 🏖️ Additional paid time off
• 🏥 Premium Private Health Care
• 🍽️ Meal Allowance
• 📚 Career development and education opportunities
• 🎮 Personal Gaming Account

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 1 hour