Description

You will lead the global site operations team, ensuring seamless user experiences on the Material Bank platform. Partnering with Product, Search, and Brand Services, you will manage customer success, member vetting, site merchandising, performance monitoring, and backend system integrity, driving quality and process improvement.

Requirements

• High sense of ownership
• Sharp attention to detail
• Passion for building reliable systems
• Ability to drive issues to resolution and implement preventive processes
• Thrives in complexity with clear communication

Responsibilities

• Lead and manage global site operations team
• Ensure site merchandising features are executed with precision
• Monitor site performance and ensure issues are resolved within SLA
• Ensure site backend connections and systems meet service levels