🛠 Tech Stack

💼 About This Role

You'll help Danish customers with payments, orders, and account questions for Denmark's leading BNPL provider. You'll solve cases clearly and kindly while documenting precisely in our support system. This role offers great growth potential in a fast-growing FinTech.

🎯 What You'll Do

• Help customers with payments, orders, and account questions
• Resolve cases in a clear, friendly, solution-oriented manner
• Follow internal procedures and compliance checks
• Register and document cases accurately in the support system

📋 Requirements

• Danish native proficiency (written and spoken)
• Customer service experience in banking, e-commerce, or support
• English at professional level (B2/C1) for internal communication
• Comfortable handling multiple systems simultaneously

✨ Nice to Have

• Knowledge of Dixa or Zendesk
• Experience with FinTech, payments, or consumer credit

🎁 Benefits & Perks

• 📈 Career development potential in a fast-growing company
• 🌍 Multinational team of 20 nationalities
• 🏢 Copenhagen headquarters with a data-driven culture

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 1 week