Description

As a Team Lead in Market Operations, you will run the local Carvana hub, overseeing market launch, operations, logistics, and team engagement. You'll lead a team of Customer Advocates, develop their skills, and ensure ongoing market success through big-picture thinking and proactive problem-solving.

Requirements

• Big picture thinker with ability to manage employee and customer experience
• Capable of assessing business trends and proactively creating solutions
• Strong people leadership and team development skills

Responsibilities

• Be a positive force and build team morale
• Interview, select, onboard, and train Customer Advocates
• Develop employees through feedback, performance check-ins, and goal setting
• Recognize and reinforce individual and team accomplishments
• Generate and monitor regular reports for upper management