Tech Stack

Description

You will help school partners leverage Swing Education's platform to fill teacher absences, building deep relationships, solving complex account challenges, and driving customer retention and growth. Use data to track success metrics and collaborate with internal teams to ensure partners get maximum value.

Requirements

• 3+ years customer support/account coordination experience
• Experience in education or EdTech strong plus
• Ability to prioritize tasks and work in fast-paced environment
• Proactive approach with excellent problem-solving skills
• Highly organized and detail-oriented with strong communication skills

Responsibilities

• Manage relationships with school partners, understanding needs and ensuring satisfaction
• Proactively identify issues and develop solutions to enhance retention
• Analyze success metrics across platforms (Mode, Slack, Excel, HubSpot)
• Collaborate with Account Managers, Marketing, Customer Experience, and Product teams
• Conduct virtual and in-person meetings to build trust-based relationships