🛠 Tech Stack

💼 About This Role

You'll be the go-to person for day-to-day IT operations and first-line technical support, keeping Goodnotes' technology running smoothly for a collaborative, fast-paced team. You'll own Apple device management and contribute to IT innovation tooling.

🎯 What You'll Do

• Provide first-tier support across internal tech stack
• Manage setup, security, and troubleshooting of macOS and iOS devices
• Handle user access and enforce security policies
• Assist with onboarding new team members and network maintenance

📋 Requirements

• 1-4 years experience in IT support or help desk environment
• Solid understanding of IT systems, networks, and security principles
• Experience managing macOS and iOS devices in corporate environment
• Familiarity with cloud technologies and device management platforms

✨ Nice to Have

• Experience with automation tools
• Proactive, user-focused mindset

🎁 Benefits & Perks

• 🧑‍⚕️ Comprehensive Health Coverage with premium medical insurance for you and dependents
• 🎧 Customized Growth Wellness Budgets including stipends for headphones, training, and wellness
• ✈️ Sponsored visits to global office locations for face-to-face collaboration
• 🌍 Company-Wide Offsites annually with global team
• 🎓 Professional training and development stipend

📨 Hiring Process

Estimated timeline: 3-5 weeks

1. 1Talent Intro Call· 30 min
2. 2Take-Home Assignment· 2-3 hours
3. 3Role-Specific Assessment· 60 min
4. 4Hiring Manager Interview· 60 min
5. 5Values Based Panel Interview· 60 min
6. 6AI Literacy Discussion· 30 min