3h ago

Director, Customer Success

Bengaluru
full-timedirectorfinancial services

Description

You will lead Bluevine's India-based customer support operations, driving operational excellence and consistency across all channels. This high-impact role involves co-leading with a Senior Manager, directly impacting customer experience and retention, and partnering with US leadership to shape global initiatives.

Requirements

  • Experience leading customer support operations in a global setting
  • Proven ability to drive operational metrics and process adherence
  • Strong leadership and team development skills
  • Excellent communication and cross-functional collaboration

Responsibilities

  • Lead a team of frontline managers with full accountability for performance and outcomes
  • Ensure strict alignment with US-defined processes and policies
  • Drive performance across CSAT, NPS, quality, productivity, SLAs, and attendance
  • Implement inspection and accountability mechanisms
  • Develop and lead frontline leaders through coaching and performance management
0 views 0 saves 0 applications