3h ago
Director, Customer Success
Bengaluru
full-timedirectorfinancial services
Description
You will lead Bluevine's India-based customer support operations, driving operational excellence and consistency across all channels. This high-impact role involves co-leading with a Senior Manager, directly impacting customer experience and retention, and partnering with US leadership to shape global initiatives.
Requirements
- Experience leading customer support operations in a global setting
- Proven ability to drive operational metrics and process adherence
- Strong leadership and team development skills
- Excellent communication and cross-functional collaboration
Responsibilities
- Lead a team of frontline managers with full accountability for performance and outcomes
- Ensure strict alignment with US-defined processes and policies
- Drive performance across CSAT, NPS, quality, productivity, SLAs, and attendance
- Implement inspection and accountability mechanisms
- Develop and lead frontline leaders through coaching and performance management
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