💼 About This Role

You'll lead and develop a team of Marketing Success Managers who help restaurants grow through multi-channel campaigns. Your core impact is driving team performance, customer growth, and scalable processes. This role offers the chance to shape marketing operations at a leading restaurant tech company.

🎯 What You'll Do

• Lead and develop a team of 10-12 Marketing Specialists
• Handle customer escalations and ensure quality compliance
• Develop and implement scalable team processes and playbooks
• Conduct regular book-of-business reviews to drive growth

📋 Requirements

• 8+ years in customer success or marketing
• 2+ years experience managing teams
• Track record of building playbooks, SLAs, and QA mechanisms
• Excellent communication, interpersonal, and writing skills

✨ Nice to Have

• Hospitality background
• Technical aptitude

🎁 Benefits & Perks

• 💰 Competitive base salary plus bonus/equity
• 🏖️ Flexible hybrid work model
• 📈 Career development opportunities
• 🏥 Comprehensive benefits package
• 🍕 Restaurant industry impact