🛠 Tech Stack

💼 About This Role

You'll design and lead onboarding programs for Vonage's Customer Success teams, ensuring new CSMs master our product and post-sales ecosystem. Your core impact is driving continuous enablement through data-driven training and blended learning. This role stands out by empowering global CS teams with actionable Success Plays and tool expertise.

🎯 What You'll Do

• Design and lead end-to-end onboarding for new CSMs
• Develop post-onboarding curricula on new features and strategies
• Identify skill gaps through data-driven assessments
• Deliver blended learning experiences for global CS teams

📋 Requirements

• 2–4 years of Customer Success training and enablement experience
• High proficiency in Salesforce and Planhat or similar CS platforms
• Experience creating training materials with Articulate or similar authoring tools
• Strong facilitation skills to simplify complex API capabilities

✨ Nice to Have

• Cross-functional collaboration with Sales/CS Ops and Product Marketing
• Background in MEDDPICC or similar sales/success methodologies
• Detail-oriented with a passion for accuracy

🎁 Benefits & Perks

• 🏖️ Remote work from anywhere in Mexico
• 📚 Continuous learning opportunities
• 💻 Flexible work arrangements

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Enablement Assessment· 60 min