🛠 Tech Stack

💼 About This Role

You'll oversee support desk operations at a healthcare AI startup, ensuring team KPIs and quality standards are met. Your work directly improves patient care coordination across 40,000+ post-acute patients daily. Based on-site in El Segundo, you'll partner with Field Operations on device fulfillment and client outreach.

🎯 What You'll Do

• Monitor and report on team KPIs, addressing performance gaps.
• Assign incoming cases equitably based on priority and capacity.
• Conduct quality audits of case handling and communications.
• Serve as HubSpot support desk administrator and maintain workflows.
• Answer inbound calls and assist with outbound customer outreach.

📋 Requirements

• 2+ years in customer support or client services.
• 1+ year in a lead or supervisory support role.
• Proficiency with HubSpot CRM or similar helpdesk platforms.
• Experience with KPI reporting tools or dashboards.

✨ Nice to Have

• Bilingual (English/Spanish).

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min

🚩 Heads Up

• Role mixes support lead duties with direct customer calls and outreach.
• No mention of salary benefits or perks in listing.