🛠 Tech Stack

💼 About This Role

You'll handle GDPR requests and billing inquiries for a leading AI cloud company. You'll ensure sensitive data is managed with precision and improve workflows.

🎯 What You'll Do

• Manage tickets end-to-end via Jira
• Handle GDPR requests and documentation
• Support billing and finance workflows
• Provide basic technical support and escalate

📋 Requirements

• Previous experience in customer support or L1 technical support
• Hands-on experience with ticketing systems (e.g., Jira)
• Strong understanding of filters and dashboards in Jira
• Ability to follow processes and ensure compliance

✨ Nice to Have

• Experience handling GDPR requests
• Understanding of financial operations in SaaS/IT
• Background in billing (invoices, refunds, credit notes)

🎁 Benefits & Perks

• 💰 Competitive salary
• 📈 Professional growth opportunities
• 🏡 Flexible working arrangements
• 🤝 Dynamic and collaborative environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study or Technical Assessment· 60 min