🛠 Tech Stack

💼 About This Role

You'll lead and optimize enterprise end-user computing and IT support services, overseeing desktop administration across Windows, macOS, and iPad environments while managing a high-quality Helpdesk operation. You'll define strategy for end-user computing and implement endpoint management and Microsoft Office 365 services. This role is ideal for a leader who thrives in a healthcare-focused, call-center-based IT environment.

🎯 What You'll Do

• Lead and mentor Desktop Administration and Helpdesk Support teams.
• Define and execute strategy for end-user computing and IT support services.
• Oversee endpoint device deployment, management, and secure decommissioning.
• Direct Helpdesk operations, ensuring efficient ticket intake and escalation.

📋 Requirements

• Leadership experience managing desktop and Helpdesk teams.
• Endpoint management expertise with Windows, macOS, and MDM tools.
• Microsoft 365 administration and support experience.
• Healthcare IT or call-center support environment experience.

✨ Nice to Have

• Experience with Aruba networking environments.
• Familiarity with AWS cloud services.
• Knowledge of ITIL or service management frameworks.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Competitive salary with bonus potential
• 🏥 Comprehensive health insurance
• 📈 401(k) matching
• 📚 Professional development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical Panel Interview· 60 min

🚩 Heads Up

• On-site requirement with travel to Pompano Beach, FL, which may limit candidates.