9h ago

Customer Service Delivery Advocate

Delanco, NJ

$45.8k-$49.9k / year

full-timeretail

๐Ÿ’ผ About This Role

You'll deliver vehicles to customers' doors using custom car haulers for Carvana, the fastest-growing used auto retailer. Your core impact is reintroducing happiness into the car-buying process through enthusiastic customer interactions and physical vehicle handling. This role offers performance-based pay increases every 90 days.

๐ŸŽฏ What You'll Do

  • Deliver vehicles to customers using custom car haulers
  • Load and unload vehicles onto the hauler frequently
  • Complete customer paperwork and track in system
  • Inspect car-hauler to ensure safe driving condition

๐Ÿ“‹ Requirements

  • At least 2 years of customer-facing experience
  • Ability to perform physically demanding tasks like detailing and loading vehicles
  • Maintain a clean driving record per Carvana's CMV policy
  • Obtain a Notary within 90 days of employment

โœจ Nice to Have

  • Experience with vehicle delivery or logistics
  • Familiarity with customer tracking systems

๐ŸŽ Benefits & Perks

  • ๐Ÿฅ 100% Company Paid Healthcare premiums plus dental and vision
  • ๐Ÿ“… 13 days PTO first year, increasing to 20 days
  • ๐Ÿ“ˆ Performance-based pay increases every 90 days up to $24/hr
  • ๐ŸŽ“ Tuition reimbursement or student loan repayment program
  • ๐Ÿข Carvana Shares annual equity grant and employee stock purchase plan

๐Ÿ“จ Hiring Process

Estimated timeline: 1-2 weeks ยท AI estimate

  1. 1Phone Screenยท 30 min
  2. 2In-Person Interviewยท 60 min
  3. 3Driving Testยท 30 min

๐Ÿšฉ Heads Up

  • Rotating shifts including weekends
  • Requires notary license within 90 days
  • Physically demanding with lifting up to 50 lbs
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