Tech Stack

Description

As a Support Engineer at CircleCI, you'll provide first-class technical support to customers, debug complex issues, and act as the voice of the customer to drive product improvements. You'll collaborate with cross-functional teams and contribute to building a customer community.

Requirements

• 2+ years technical product support or engineering experience
• Understanding of AI prompt engineering and AI tools for problem-solving
• Experience debugging common errors directly with end-users
• Proficiency in *nix scripting and Git/GitHub
• Strong ops/infrastructure knowledge including networking and security

Responsibilities

• Resolve customer tickets in the support ticketing system
• Utilize generative AI to develop workarounds and product improvements
• Author Knowledge Articles for self-serve support
• Act as the voice of the customer to inform Product and Engineering
• Participate in on-call rotation