1d ago

Customer Success Manager, Ads Solutions

Sydney, Australia

โœจ $95k-$140k / yearest.

full-timemid Hybridai-ml

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll manage a portfolio of advertising partners, guiding them through onboarding and campaign launches on OpenAI's platform. You'll act as a trusted advisor, helping partners achieve business objectives while ensuring a responsible platform experience. This role offers the chance to shape scalable processes in a fast-moving, high-impact environment.

๐ŸŽฏ What You'll Do

  • Own relationships with a portfolio of advertising partners.
  • Guide advertisers through onboarding and campaign launches.
  • Analyze campaign performance and recommend improvements.
  • Identify opportunities to expand partnerships through product adoption.

๐Ÿ“‹ Requirements

  • 3+ years in digital advertising, account management, or customer success.
  • Experience managing advertiser or agency relationships in adtech.
  • Comfortable interpreting performance data and making strategic recommendations.
  • Experience with data querying tools like SQL or advanced Excel.

โœจ Nice to Have

  • Experience at a platform or publisher organization.
  • Familiarity with AI or emerging technology products.
  • Proven ability to build scalable processes.

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Flexible PTO
  • ๐Ÿ’ฐ Equity grants
  • ๐Ÿฅ Health insurance
  • ๐Ÿ“š Learning and development stipend
  • ๐Ÿข Hybrid work model with relocation assistance

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Cross-functional Panelยท 60 min
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