💼 About This Role

You'll manage enterprise customer relationships in the insurance technology space, driving long-term value and adoption of SaaS solutions. You'll act as a trusted advisor, aligning customer goals with platform capabilities to maximize satisfaction and growth.

🎯 What You'll Do

• Manage enterprise customer relationships as primary contact and trusted advisor
• Conduct regular business reviews to align objectives with product capabilities
• Monitor customer health metrics to proactively prevent churn
• Collaborate with Sales to identify upsell and cross-sell opportunities

📋 Requirements

• 3+ years of Customer Success or Account Management experience in SaaS
• Experience managing enterprise accounts with complex stakeholders
• Strong understanding of customer lifecycle management and retention
• Excellent communication skills in English, both written and verbal

✨ Nice to Have

• Familiarity with CRM or Customer Success platforms
• Technical aptitude with APIs or SaaS architectures
• Understanding of software development lifecycle concepts

🎁 Benefits & Perks

• 💵 Competitive compensation aligned with market benchmarks
• 🏥 Comprehensive health, dental, vision coverage from day one
• 🏡 Flexible work arrangements including remote and hybrid options
• 💰 Employer-matched retirement savings plan
• 🌴 Open paid time off policy

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min
4. 4Offer· 1 week