Description

You will serve as the primary contact for enterprise accounts, ensuring SLA management, driving product adoption, and fostering long-term loyalty. Collaborate with cross-functional teams to resolve technical challenges, conduct service reviews, and identify product enhancements to maximize customer ROI.

Requirements

• 10+ years in customer account relationship management
• 5+ years of Enterprise Account Management in presales or post-sales
• Strong communication and presentation skills with C-level stakeholders
• Technical expertise in Contact Center, Telecommunications, Cloud, and Security
• Experience in risk identification and mitigation

Responsibilities

• Serve as primary contact and advocate for assigned enterprise accounts
• Collaborate with Sales and Sales Engineering to align on customer opportunities
• Cultivate relationships across all levels of customer organization
• Drive ROI with NICE products by understanding customer business goals
• Conduct regular service and technology reviews