💼 About This Role

You'll be the voice of Cloudbeds, resolving questions and troubleshooting issues for hotel partners across chat, email, and phone. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials and staying ahead of system updates.

🎯 What You'll Do

• Assist and support hotel customers daily in software use
• Resolve customer inquiries via phone, email, and chat
• Troubleshoot and make outbound calls for escalated issues
• Gather customer feedback for future software releases

📋 Requirements

• 1+ years of hospitality experience in front desk or similar roles
• Native or fluent in English and Spanish
• Excellent problem-solving skills and emotional intelligence
• Skill with computers and systems

✨ Nice to Have

• Previous experience in customer service
• Portuguese language skills

🎁 Benefits & Perks

• 🏖️ Remote First, Remote Always
• 🎓 Professional development courses in Cloudbeds University
• 👶 Full Paid Parental Leave
• 💻 Home office stipend based on country
• 🧘 Monthly Wellness Fridays - extra long weekend

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min