2h ago
Customer Operations Associate
Munich, Bavaria, Germany
full-timejunior HybridFinTech
Description
In this role, you will be the first point of contact for German-speaking merchants, handling inquiries via phone, email, and live chat. You'll analyze payment-related issues, collaborate with Sales and Underwriting teams, and relay customer feedback to improve products and processes.
Requirements
- Fluent German and English
- Strong communication and problem-solving skills
- Interest in FinTech or financial services
- Structured, adaptable, and eager to learn
- Nice to have: Czech, Slovak, or Polish
Responsibilities
- First point of contact for German-speaking merchants
- Handle customer inquiries via phone, email, and live chat
- Analyze and resolve payment-related issues
- Collaborate with Sales, Underwriting, and other teams
- Relay customer feedback for continuous improvement
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