Tech Stack

Description

You will lead the delivery and lifecycle management of BSS services for telecom operators, ensuring high-quality operations, SLA compliance, and continuous improvement. You own production environment support, serve as the main escalation point, and build strong customer relationships.

Requirements

• Progressive experience in technical/client/application support with BSS domain skills
• Excellent communication, interpersonal, and leadership skills
• Strong troubleshooting and problem-solving skills
• Knowledge of SDLC methodologies (Agile, Waterfall)
• Knowledge of BSS solutions, telecommunications background

Responsibilities

• Own all activities around the production environment for post-production support
• Be the main contact point for internal and external escalations
• Build and maintain good relationships with customers
• Ensure prompt handling and resolution of customer requests
• Act as customer advocate across departments