Description

As a Product Manager, you will lead the product direction for tools and workflows that power Chime's human support agents. You'll define the vision for agent-facing tooling, own ambiguous problem spaces, and partner with Operations to drive meaningful impact at scale.

Requirements

• Experience as a Platform Product Manager owning internal tools at scale
• Strong strategic lens and ability to craft compelling narratives
• Proven success navigating complex stakeholder environments
• Demonstrated execution in technically complex, high-ambiguity problem spaces
• Deep member obsession and empathy for internal users

Responsibilities

• Define and drive product vision and strategy for human agent experience as automation and AI expand
• Lead definition and delivery of modern agent-facing tools and workflows
• Own ambiguous, high-impact problem spaces and lead tradeoffs across vendors, technology, and operations
• Partner deeply with Operations and cross-functional stakeholders to drive durable change
• Drive change in a mission-critical environment with daily used tools