🛠 Tech Stack

💼 About This Role

You'll serve as the primary liaison between customers and internal teams, driving customer success and optimizing revenue cycle processes. Your core impact will include analyzing performance metrics, identifying trends, and collaborating with cross-functional teams to enhance service delivery. This role offers the opportunity to contribute to the growth and innovation of a leading homecare technology platform in a fast-paced environment.

🎯 What You'll Do

• Serve as primary liaison between customers and internal teams.
• Analyze customer performance metrics and identify trends.
• Address customer inquiries and coordinate cross-functional resolution.
• Provide regular performance reports and actionable insights.

📋 Requirements

• 5+ years of Revenue Cycle Management experience.
• Deep knowledge of billing, denials, and payer portal navigation.
• Proven experience in customer engagement and client relationship management.
• Strong working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word).