3h ago
Senior Customer Success Manager
United Kingdom
full-timesenior Remotecybersecurity
Description
You will drive adoption and demonstrate ongoing value for Halcyon customers by coordinating onboarding, adoption, and retention activities. You'll become a trusted advisor, fostering strong relationships and ensuring customers achieve their desired outcomes with the Halcyon platform.
Requirements
- At least 5 years customer-facing experience
- Bachelor's degree in related field (Master's or PhD can substitute)
- Direct post-sales customer advocacy experience
- Excellent executive-level communication and presentation skills
- Strong understanding of cloud, networking, applications, endpoints, and security
Responsibilities
- Convert customer strategy into a success plan and execute
- Nurture customers to discover full platform value
- Foster onboarding and guide maximum adoption
- Monitor customer health and maintain regular cadence
- Collaborate with Account Executives to identify upsell opportunities
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