Tech Stack

Description

You will ensure customer retention and maximize revenue by managing the renewal process for an assigned portfolio. You'll work with customers, Sales, and Customer Success Managers to provide a seamless experience.

Requirements

• Experience in account management, renewals, or customer success in SaaS
• Proven ability to manage multiple accounts and prioritize tasks
• Strong communication and negotiation skills
• Experience with CRM systems like Salesforce
• Analytical mindset with ability to interpret customer data

Responsibilities

• Own and manage renewal process for assigned customer portfolio
• Engage customers 120 days before renewal to discuss contract terms and value
• Prepare and present renewal quotes and proposals using Salesforce
• Collaborate with Sales and CSMs to address customer questions
• Identify at-risk renewals and develop strategies to mitigate churn