🛠 Tech Stack

💼 About This Role

You'll handle complex support issues as a critical escalation point, ensuring effective troubleshooting for parking and charging solutions. Document and resolve customer cases using Freshdesk. This role offers cutting-edge technology exposure in a fast-growing company.

🎯 What You'll Do

• Answer customer calls and emails for software/hardware troubleshooting
• Document and track incidents in Freshdesk ticketing system
• Handle escalations and prioritize queue tickets
• Perform backlog cleanup and follow up on open dispatches

📋 Requirements

• 2+ years of client-facing technical support experience
• Proficiency in troubleshooting methodologies and quality testing
• Experience with support ticketing software (Freshdesk preferred)
• Working knowledge of LAN/WAN networks

✨ Nice to Have

• Experience with hardware troubleshooting
• Familiarity with Slack communication tools

🎁 Benefits & Perks

• 🩺 Comprehensive medical, dental, and vision insurance
• 💰 401(k) with company match
• 🏖️ Paid time off and flexible work environment
• 📈 Opportunities for professional growth and development

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Phone Screen· 30 min
3. 3Technical Interview· 1 hour
4. 4Offer· 1 week