7h ago
Team Lead of Care Operations
West Hartford, CT
$54.1k-$62.4k / year
full-timemid Hybridhealthcare
๐ผ About This Role
You'll lead a team of Care Specialists, ensuring high-quality service for patients in the home care industry. Your core impact will be managing team performance and driving process improvements to enhance patient care and compliance.
๐ฏ What You'll Do
- Resolve escalated team member inquiries and complex issues
- Manage team performance through coaching and feedback
- Monitor daily workflows for compliance and goal achievement
- Drive process improvements to enhance efficiency
๐ Requirements
- Experience managing or supervising a team of employees
- Leading, mentoring, and developing employees
- Performance management experience
- Proficiency in Intake process and systems
โจ Nice to Have
- Bachelor's Degree in Business or Healthcare Administration
- Experience in homecare, hospital, or healthcare
- 3+ years managing 5+ employees
๐ Benefits & Perks
- ๐ฐ Competitive compensation
- ๐ฅ Medical benefits
- ๐ฆ Retirement plans
- ๐ฟ Wellness programs
- ๐ Learning opportunities
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Panel Interviewยท 60 min
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