🛠 Tech Stack

💼 About This Role

You'll serve as a key point of contact for customers, helping them navigate technical issues and optimize their experience. You'll work with cross-functional teams while handling inbound inquiries through phone, chat, and email. This fully remote role offers exposure to cloud and interoperability solutions and opportunities to expand your technical expertise.

🎯 What You'll Do

• Respond to technical support requests via phone, email, and chat.
• Troubleshoot and resolve basic user-related technical issues.
• Maintain accurate documentation of interactions using CRM systems.
• Collaborate with team members to improve service quality.

📋 Requirements

• 2 years of customer technical support or call center experience
• Proven ability to resolve technical issues over phone, email, and chat
• Experience using Salesforce or similar CRM platforms
• Comfortable working flexible hours and managing high volume interactions

✨ Nice to Have

• Experience with iOS or HTML
• Experience in government or public trust environments

🎁 Benefits & Perks

• 🏠 Fully remote work within the United States
• 💰 Competitive hourly compensation up to $17.87 – $28.85
• 📈 Employee Stock Purchase Plan (ESPP)
• 🏖️ Paid vacation, sick leave, and holidays
• 🩺 Comprehensive healthcare and benefits package

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 30 min