💼 About This Role

You'll be the friendly face of a modern business insurance platform, helping entrepreneurs protect their dreams. You'll handle real conversations via chat, phone, and email without scripts. You'll also spot product improvements and work with developers to enhance the experience.

🎯 What You'll Do

• Answer customer questions via chat, phone, and email
• Onboard new customers smoothly within minutes
• Identify recurring issues and collaborate with developers
• Deliver a delightful customer experience over speed

📋 Requirements

• Empathetic and sharp communication skills
• Fluent Dutch and good English
• Self-starter in a scale-up environment
• Eager to learn business insurance details

✨ Nice to Have

• Experience in customer support or insurance
• Interest in tech or startup culture
• WFT certification or willingness to obtain

🎁 Benefits & Perks

• 💰 Salary €35,000-€40,000 including holiday pay
• 🏖️ Flexibility remote within Netherlands after training
• 📚 Growth WFT certification and career development
• 🎉 Perks good coffee, snacks, events like ski trip
• 🏦 Pension 6% contribution