Description

As a Customer Success Manager at ROUTE06, you will drive customer success for enterprise clients using the business API platform Plain. You'll lead onboarding, analyze data to identify issues, and collaborate with cross-functional teams to improve engagement and achieve business growth.

Requirements

• 1+ year of SaaS customer success experience
• Interest in SaaS products
• Experience with enterprise customer success is a plus
• Experience in project management is a plus
• Data analysis experience is a plus

Responsibilities

• Onboarding enterprise clients on the Plain platform
• Conducting customer interviews to extract issues
• Providing product explanations and promoting usage
• Feeding back customer inquiries and requests internally
• Creating documentation such as manuals, guidelines, and FAQs