🛠 Tech Stack

💼 About This Role

You'll assist customers building digital experiences with cutting-edge technologies, directly working with developers to troubleshoot and resolve Contentful-related issues. Your ticket-based support ensures customers' mission-critical websites and apps run smoothly, enabling their success at scale. You'll be part of a global, empathetic team solving complex problems and improving internal processes.

🎯 What You'll Do

• Identify and research Contentful-related issues via ticket-based assistance
• Troubleshoot and resolve customer technical issues
• Escalate issues to Engineering team when necessary
• Create new internal processes to improve support

📋 Requirements

• Minimum 2 years experience in Support with customer-facing processes and tools
• Experience working with APIs and API-based SaaS integrations
• Software development exposure in one of: JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, or Swift
• Proficiency with UNIX-like command-line tools

✨ Nice to Have

• Ability to read and analyze server logs
• Understanding of Agile processes
• Experience working with global teams

🎁 Benefits & Perks

• 📈 Stock Options for full-time employees
• 👨‍👩‍👧‍👦 Fertility and family building benefits with lifetime reimbursable wallet
• 🏖️ Generous paid time off including vacation, sick days, education days, compassion days, and volunteer days
• 📚 Annual education budget to improve skills
• 📱 Monthly communication stipend and phone hardware upgrade reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min