🛠 Tech Stack

💼 About This Role

You'll lead the entire technical delivery process for cloud-based contact center solutions, serving as a subject matter expert on Zendesk for high-profile customers. You will own implementations from initial discussions to go-live, ensuring solutions align with business goals.

🎯 What You'll Do

• Serve as SME on Zendesk for Contact Center for high-profile customers.
• Lead design and configuration workshops to produce Technical Design Documents.
• Configure services and deploy resources in customer AWS accounts.
• Collaborate with cross-functional teams during development, testing, and go-live.

📋 Requirements

• 3+ years customer-facing experience in technical support or consulting.
• Experience with Amazon Connect is essential.
• 3+ years hands-on experience with complex cloud-based solutions.
• AWS Lambda and Python programming skills.

✨ Nice to Have

• Experience integrating various contact center solutions.
• Skilled in automating deployments and improving operational efficiency.

🎁 Benefits & Perks

• 🏖️ Flexible work hours and remote option
• ⚖️ Work-life balance culture
• 🌍 Social Impact community initiatives
• 🤝 Diversity and inclusion efforts
• 📈 Professional growth support

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Discussion· 45 min