🛠 Tech Stack

💼 About This Role

You'll shape and scale a modern, AI-enhanced customer support function within a fast-paced SaaS environment, driving process improvements through automation. Your contributions will directly impact service quality and efficiency for thousands of users.

🎯 What You'll Do

• Manage and resolve customer inquiries across all communication channels.
• Design and optimize support workflows using Zendesk, Intercom, or similar.
• Evaluate and integrate AI-powered tools to improve operational efficiency.
• Collaborate with Product and Engineering to translate feedback into improvements.

📋 Requirements

• 3+ years experience in customer care or support, ideally in B2B SaaS.
• Hands-on experience with Zendesk, Intercom, or Freshdesk.
• Proven use of AI tools (ChatGPT, Claude, Gemini) to improve workflows.
• Fluent English and German (C1 level or equivalent).

✨ Nice to Have

• Experience with support automation and self-service solutions.
• Knowledge of reporting structures and KPIs for support scalability.

🎁 Benefits & Perks

• 🏖️ Remote-first work environment across EU and UK.
• 🏋️ Health and wellness support including fitness memberships.
• 🚴 Job bike leasing program and work-life balance initiatives.
• 🤝 Inclusive culture with regular social events and team-building.
• 📈 Professional growth in a rapidly growing tech environment.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 1 hour