💼 About This Role

You'll be a Member Advocate on the Customer Experience team, supporting members with health benefits inquiries through phone, email, and chat. You'll help people navigate and pay for healthcare, solving complex problems with empathy and technology. This role includes 4 weeks of paid training to set you up for success.

🎯 What You'll Do

• Learn health insurance and benefits to solve member problems
• Connect with members via phone, email, and chat
• Collaborate with teammates to find strategic solutions
• Support and cultivate office culture

📋 Requirements

• Want to help others with healthcare situations
• Outstanding interpersonal communication skills
• Ability to adapt in a fast-paced high volume environment
• Technologically savvy

✨ Nice to Have

• 1+ years in a fast paced work environment
• 1+ years in customer-facing role
• Bilingual (English/Spanish)

🎁 Benefits & Perks

• 🏥 Health insurance
• 💰 401k
• 🏖️ Paid time off
• 📈 Stock options
• 📚 Professional development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 1 day