💼 About This Role

You'll lead and develop a team of Care Coordinators across NYC clinics, ensuring 5-star patient experiences and operational excellence. Your core impact will be upholding SPEAR's mission through team mentorship and performance monitoring.

🎯 What You'll Do

• Provide on-site presence and direct support at assigned clinics
• Train, mentor, and develop Care Coordinators for service excellence
• Monitor front office KPIs and conduct regular clinic audits
• Coordinate coverage and ensure adherence to workflows

📋 Requirements

• Experience in team leadership and development
• Proven ability to mentor and train staff
• Strong analytical skills for monitoring performance metrics
• Willingness to travel frequently across NYC boroughs

✨ Nice to Have

• Background in physical therapy or healthcare operations
• Experience with front desk management systems