💼 About This Role

You'll define and elevate Enterprise Support at Figma as a founding member of our Bengaluru hub. Your work will deliver exceptional experiences for Figma's most strategic customers. You'll partner with Sales, Product, and Engineering to shape workflows and influence tooling.

🎯 What You'll Do

• Diagnose complex customer inquiries via email and own cases to resolution
• Guide large organizations through SAML/SSO and SCIM configurations
• Act as escalation point for high-risk issues and drive cross-functional solutions
• Identify trends and advocate for product improvements to Engineering

📋 Requirements

• 3+ years experience in technical SaaS support for Enterprise customers
• Experience troubleshooting SAML/SSO and SCIM configurations
• Experience with system administration for large end-user communities
• Fluency in English is required

✨ Nice to Have

• Skilled in Adobe XD, Sketch, or Framer
• Familiarity with AI concepts like prompt refinement or generative AI

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 💰 Equity
• 🏢 Bengaluru office

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min