Tech Stack

Description

You will serve as the first point of contact for technical support, maintaining workstations, user profiles, and applications while ensuring security and resolving IT tickets in a timely manner. This role is crucial to supporting GILLIG's IT infrastructure.

Requirements

• Minimum 1 year Service Desk experience
• BA/BS in Computer Science or related field (preferred)
• Good communication and customer service skills
• Proficiency in English
• Ability to diagnose and resolve technical issues

Responsibilities

• Maintain and install workstations for maximum uptime
• Create and maintain user profiles in Active Directory
• Maintain knowledge base for problem resolution
• Resolve IT tickets within target time and follow up
• Install and maintain applications