15h ago
Head of Partner Operations
New York, NY
$140k-$170k / year
full-timeseniorsoftware
๐ Tech Stack
๐ผ About This Role
You'll own the partner operations infrastructure for a modern travel agency platform, turning a high-touch ecosystem into a scalable machine. Your core impact is to streamline how partners get onboarded, how contracts are structured, and how rates flow through systems. You'll reassess foundational processes and design as we scale.
๐ฏ What You'll Do
- End-to-end partner onboarding from application to launch
- Contract architecture including master agreements and renewals
- Rate loading, content integrity, and parity management
- Issue resolution processes and SLA frameworks
- CRM buildout and partner portal evolution
๐ Requirements
- 7+ years in operations, partnerships, or account management at a marketplace or travel company
- Proven experience building operational systems from scratch in ambiguity
- Strong commercial instincts with understanding of partner economics
- Experience with CRM platforms and improving operational efficiency
โจ Nice to Have
- Travel or hospitality industry experience
๐ Benefits & Perks
- ๐๏ธ Unlimited vacation
- ๐ฅ Health Insurance (option fully covered by Fora)
- ๐ฐ Stock Options
- ๐ Commuter Benefits
- ๐๏ธ Wellhub Memberships
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Hiring Manager Interviewยท 60 min
- 3Team Interviewยท 45 min
- 4Offerยท 1 day
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