15h ago

Head of Partner Operations

New York, NY

$140k-$170k / year

full-timeseniorsoftware

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll own the partner operations infrastructure for a modern travel agency platform, turning a high-touch ecosystem into a scalable machine. Your core impact is to streamline how partners get onboarded, how contracts are structured, and how rates flow through systems. You'll reassess foundational processes and design as we scale.

๐ŸŽฏ What You'll Do

  • End-to-end partner onboarding from application to launch
  • Contract architecture including master agreements and renewals
  • Rate loading, content integrity, and parity management
  • Issue resolution processes and SLA frameworks
  • CRM buildout and partner portal evolution

๐Ÿ“‹ Requirements

  • 7+ years in operations, partnerships, or account management at a marketplace or travel company
  • Proven experience building operational systems from scratch in ambiguity
  • Strong commercial instincts with understanding of partner economics
  • Experience with CRM platforms and improving operational efficiency

โœจ Nice to Have

  • Travel or hospitality industry experience

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Unlimited vacation
  • ๐Ÿฅ Health Insurance (option fully covered by Fora)
  • ๐Ÿ’ฐ Stock Options
  • ๐Ÿš‡ Commuter Benefits
  • ๐Ÿ‹๏ธ Wellhub Memberships

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Callยท 30 min
  2. 2Hiring Manager Interviewยท 60 min
  3. 3Team Interviewยท 45 min
  4. 4Offerยท 1 day
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