💼 About This Role

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency. Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

🎯 What You'll Do

• Directly manage and align prioritization of DevOps, SRE, and DBRE teams under a unified reliability strategy.
• Conduct ongoing risk assessments and drive proactive hardening efforts to reduce unplanned downtime.
• Define and track key reliability indicators (uptime, MTTR, MTBF) and own reporting for platform health.
• Manage status page updates and incident communication to customers and internal stakeholders.
• Evaluate, implement, and manage reliability and observability tech stack, including monitoring and alerting.

📋 Requirements

• 5+ years of experience in SRE, DevOps, platform engineering, or reliability-focused product/program management in SaaS.
• Software engineering background with hands-on experience as a software engineer or in a deeply technical role.
• Strong understanding of site reliability principles, cloud infrastructure, database reliability, container orchestration, and modern DevOps practices.
• Ability to translate complex reliability data into clear narratives for leadership and cross-functional partners.

✨ Nice to Have

• Experience managing or closely partnering with SRE and DevOps teams.
• Familiarity with monitoring platforms, Pendo, Domo, Salesforce, incident logs for data analysis.
• B.S. or M.S. in computer science or related technical field; or equivalent work experience.