🛠 Tech Stack

💼 About This Role

You'll lead the global renewals organization, driving customer retention and recurring revenue growth. Your impact directly influences predictable revenue and long-term growth as you oversee the renewal lifecycle. This highly visible role operates at the nexus of customer experience and operational execution.

🎯 What You'll Do

• Define and execute a global renewals strategy to enhance retention and revenue.
• Build scalable renewal processes to increase efficiency and reduce churn.
• Lead a high-performing global renewals team with mentoring and development.
• Deliver accurate renewal forecasts and detailed reporting for leadership.

📋 Requirements

• 7-9 years of experience in SaaS renewals, customer success, or revenue operations.
• Proven ability to lead high-volume renewal operations in a subscription-based business.
• Experience managing globally distributed teams, especially offshore.
• Strong analytical skills with proficiency in managing large renewal portfolios.

✨ Nice to Have

• Experience with automation and CRM tools.
• Process design and operational excellence background.

🎁 Benefits & Perks

• 🏖️ Flexible work schedule and remote work options.
• 📈 Professional development and career growth opportunities.
• 💰 Performance-based bonus and competitive salary.
• 🏥 Health insurance and wellness programs.
• 🤝 Inclusive workplace culture focused on diversity and support.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min