💼 About This Role

You'll manage a team of call center agents to achieve performance goals and improve customer experience. You'll oversee daily operations, conduct coaching, and drive process improvements. This role offers the opportunity to grow with a fast-growing auto financing company.

🎯 What You'll Do

• Oversee daily operations and monitor performance metrics
• Directly supervise and coach team members
• Review and approve employee time sheets and time-off requests
• Handle escalated calls and disputes

📋 Requirements

• Bachelor's degree required
• 3+ years supervisory or leadership experience
• Experience in operations or related field
• Proficient in computer skills

✨ Nice to Have

• Experience in consumer lending or auto financing
• Experience in loss prevention
• Excellent sales and negotiation skills

🎁 Benefits & Perks

• 💵 Competitive base pay and performance bonuses
• 🏥 Medical, dental, vision insurance
• 💰 401K with employer match and immediate vesting
• 🏖️ Paid Time Off (PTO) and paid holidays
• 📚 Tuition Reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3On-site interview· 60 min

🚩 Heads Up

• Job duties include manual labor up to 10 lbs and remaining stationary 100% of time, contradictory
• Evening and weekend work required, potentially excessive
• Requirements list includes many soft skills and vague qualifications