Tech Stack

Description

You will provide exceptional IT support to both local and remote staff, with a focus on root cause analysis, and act as the primary IT support contact for the Commercial field team. This role involves managing service desk requests, troubleshooting hardware/software on Windows and MacOS, onboarding new staff, and supporting conference room A/V systems.

Requirements

• 3-5 years of experience in IT support role including help desk and desktop support
• 2+ years experience with M365 apps, Outlook, Teams, and Zoom web conferencing
• 1+ years experience with Commercial business applications such as Veeva and Salesforce
• Experience working in biotech/pharmaceutical life science industry preferred
• Excellent customer service and communication skills

Responsibilities

• Provide exceptional IT support to local and remote staff with emphasis on root cause analysis
• Manage and resolve requests from the IT service desk queue with urgency
• Diagnose and troubleshoot hardware/software issues on Windows and MacOS devices
• Prepare and deploy new computers including imaging, configuration, and application installation
• Support conference room A/V systems and video conferencing tools (Zoom, Microsoft Teams)