Description

You will inform and help shape AI product vision and roadmap by translating strategic questions into research plans. You'll analyze the online travel ecosystem and AI trends to identify user needs and opportunities, and evaluate AI-powered products end-to-end using mixed methods. Your research will impact Agoda's business success by informing product teams on design, user experience, and strategic direction.

Requirements

• Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field
• 10+ years of relevant experience in consumer-facing business domains
• Experience with Qualitative and user-centered design methods
• Experience with Quantitative research
• Experience in evaluating, negotiating, and working with external research vendors
• Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data
• Critical thinking beyond business requests
• Great storytelling and communication skills in English
• Enjoy collaborative work in a dynamic, data-driven and creative environment

Responsibilities

• Drive cross-discipline/department collaboration via research insights/activities
• Collaborate efficiently with other researchers and disciplines
• Contribute to the research community through sharing methodologies, coaching, or mentoring