💼 About This Role

You'll define the customer's experience through service and focus at a nationwide veterinary emergency hospital. You'll greet customers warmly, manage communications, and resolve concerns to ensure seamless care. This role offers growth opportunities and a supportive team culture.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee customer communications and route urgent medical calls
• Deliver personalized experiences and resolve concerns quickly
• Process payments accurately and follow up after visits

📋 Requirements

• 2+ years of customer service experience
• Advanced proficiency in computer programs and practice management software
• Strong communication skills
• Availability to work nights, weekends, and holidays

✨ Nice to Have

• High emotional intelligence
• Ability to multitask in a fast-paced environment
• Experience with financial discussions and end-of-life decisions

🎁 Benefits & Perks

• 💰 Competitive compensation
• 📚 Unlimited ER CE + travel stipend up to $1,000/year for part-time credentialed VEGgies
• 📅 Flexible work schedules
• 👕 Comfy scrubs, VEG swag, and food in the fridge

📨 Hiring Process

Estimated timeline: 1-3 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 1 week